Your responsibilities:
Under the supervision of the Customer Service Manager, you will join the local sales team. You will work in tandem with an experienced Field Sales Representative to develop commercial activities. Your main missions include:
Sales Administration Mission:
Order tracking, including those received through the website, from entry to payment.
Handling customer complaints.
Managing customer inquiries: advice, pricing, deadlines.
Opening customer accounts in the ERP/CRM, updating the customer database.
Pricing entry in the ERP/CRM.
Payment tracking, following up on overdue payments and handling unpaid accounts.
Generating quotes and sending samples.
Various administrative tasks.
Commercial Missions:
Conducting commercial activities during inbound and outbound calls.
Following up on quotes.
Promoting the e-commerce website.
Reaching out to clients for loyalty purposes: recovering lost clients, anticipating their needs.
Promoting our eco-friendly product lines.
Cross-selling and upselling.
What you will bring to us:
Your organizational skills and autonomy.
Your affinity for contacts and challenges.
Your interest in technical products.
Your ability to work in a team and your customer-oriented mindset.